Refund policy
30 day money-back guarantee on the re:tones Tap Pen.
Use it. If it is not for you, tell us within 30 days of delivery and we refund what you paid for it. The device does not need to be unused. It does not need to be in its original box. You do not need to give us a reason.
How to start a return
- Message us through the contact page at re-tones.com/pages/contact within 30 days of the delivery date, with your order number.
- We reply with a return address within one business day.
- Send the device back. You cover return shipping, unless the device arrived faulty or we shipped the wrong item, in which case we cover it.
- Once it reaches us we refund to the original payment method within five business days. Your bank may take a few days longer to show it.
What we refund
- The device, at the price you actually paid.
- Any cartridges or ampoules from the same order that are still sealed.
- If you bought a bundle, we refund the bundle price minus the normal price of anything you keep or have already opened.
What we cannot refund
- Opened ampoules and opened cartridge packs. Both break a sterile seal and touch skin, so they cannot go back into stock once opened. This is a hygiene rule, not a restocking fee.
- Shipping you paid on the original order.
- Anything reported more than 30 days after delivery.
Faulty, damaged, or wrong item
Message us with your order number and a photo. We pay shipping in both directions and you choose a replacement or a refund. This is separate from the 30 day window.
Cartridge plans
Cancel any time before the next renewal, from your account page or by messaging us. A shipment that has already gone out follows the rules above: sealed packs come back for a refund, opened packs do not.
Exchanges
We do not swap items directly. Return for a refund and place a new order.
re:tones is sold by Idenbrick LLC, Atlanta, Georgia, USA.